Merlot’s Restaurant & Culinary School

Vision

 "We will be recognized as the best service driven and customer centric food and drink enterprise in South Africa."

Mission

To sell delicious and remarkable food and drinks. That the food and drink we sell meets the highest standards of quality, freshness and seasonality and combines both modern-creative and traditional Indian styles of cooking. To consistently provide our customers with impeccable service by demonstrating warmth, graciousness, efficiency, knowledge, professionalism and integrity in our work. To have every customer who comes through our doors leave impressed by Merlots and excited to come back again. To create and maintain a restaurant that is comprehensive and exceptional in its attention to every detail of operation. To provide all who work with us a friendly, cooperative and rewarding environment which encourages long- term, satisfying, growth employment. To keep our concept fresh, exciting and on the cutting edge of the hospitality and entertainment industry. To be a giving member of the community and to use our restaurant to improve the quality of life in the region we do business.

Values

Customer is king - We feel a sense of urgency on any matters related to our customers. We own problems and we are always responsive. We are customer-driven.

What we say we do - We make commitments with care, and then live up to them. In all things, we do what we say we are going to do.

Teamwork - Clarity in understanding our mission, our goals, and what we expect from each other is critical to our success.

Professionalism - In all our dealings we will strive to be professional, friendly and courteous, as well as fair and compassionate.

Differentiation - We must be willing to lead, to create and to innovate, rather than being satisfied to follow and to imitate.

Code of Ethics

We will conduct ourselves at all times in order to be a credit to our organization, employees and customers by:

Dressing neatly and appropriately for the occasion.

Showing respect for the rights of others and being courteous at all times.

Being honest and not taking unfair advantage of others.

Respecting the property of others.

Refraining from loud, boisterous talk, swearing and other unbecoming conduct.

Demonstrating sportsmanship in all things we do.

Attending to requests promptly and respecting the opinion of others in discussion.

Taking pride in our organization, activities, and the occupation of hospitality.

Sharing with others experiences and knowledge gained by internal and external learning.

Striving to establish and enhance my skills through hospitality education in order to enter a successful career.

Appreciating and promoting diversity in our organization.

Refraining from the use of drugs and other materials that are against the law.

We will see our Vision when our Goals achieve our Mission